MSP GLOBAL
Masterclasses
Learn from the leaders in Managed Services and digital transformation. No sales pitches here—just the tools and techniques you need to grow and thrive.
»For the Acronis Academy Training sessions berween October 20 to October 23, register for free directly with Acronis—and be sure you are registered for the main MSP GLOBAL festival!
Oct 20 – 1:00 pm
Cartago 3
Endpoint to Cloud Security: The MSP’s Path to Cyber Resilience
Acronis Academy training delivered in English.
Discover how native, integrated protection from endpoint to cloud gives MSPs a real-world advantage in stopping ransomware and advanced threats faster. Learn to close security gaps, reduce incidents, and deliver high-value services like managed detection and response—without adding staff or vendor complexity. See how managing endpoints, backup, and cyber defense from a single console lowers costs and eliminates vendor sprawl. Participants will also earn three official Acronis Certificates, showcasing expertise and ensuring compliance with the Acronis Partner Program.
Markus Bauer
Senior Technology Evangelist
Acronis
Oct 22 – 10:00 am
Cartago 7
Endpoint to Cloud Security: The MSP’s Path to Cyber Resilience
Acronis Academy training delivered in Spanish.
Discover how native, integrated protection from endpoint to cloud gives MSPs a real-world advantage in stopping ransomware and advanced threats faster. Learn to close security gaps, reduce incidents, and deliver high-value services like managed detection and response—without adding staff or vendor complexity. See how managing endpoints, backup, and cyber defense from a single console lowers costs and eliminates vendor sprawl. Participants will also earn three official Acronis Certificates, showcasing expertise and ensuring compliance with the Acronis Partner Program.
Guillermo Marquez
Senior Partner Technology Evangelist
Acronis
Oct 22 – 10:00 am
Cartago 3
Endpoint to Cloud Security: The MSP’s Path to Cyber Resilience
Acronis Academy training delivered in Italian.
Discover how native, integrated protection from endpoint to cloud gives MSPs a real-world advantage in stopping ransomware and advanced threats faster. Learn to close security gaps, reduce incidents, and deliver high-value services like managed detection and response—without adding staff or vendor complexity. See how managing endpoints, backup, and cyber defense from a single console lowers costs and eliminates vendor sprawl. Participants will also earn three official Acronis Certificates, showcasing expertise and ensuring compliance with the Acronis Partner Program.
Francisco Amadi
Partner Technology Evangelist
Acronis
Oct 22 – 2:00 pm
Cartago 7
Endpoint to Cloud Security: The MSP’s Path to Cyber Resilience
Acronis Academy training delivered in German.
Discover how native, integrated protection from endpoint to cloud gives MSPs a real-world advantage in stopping ransomware and advanced threats faster. Learn to close security gaps, reduce incidents, and deliver high-value services like managed detection and response—without adding staff or vendor complexity. See how managing endpoints, backup, and cyber defense from a single console lowers costs and eliminates vendor sprawl. Participants will also earn three official Acronis Certificates, showcasing expertise and ensuring compliance with the Acronis Partner Program.
Markus Bauer
Senior Technology Evangelist
Acronis
Oct 22 – 2:00 pm
Cartago 3
Ultimate 365: Finally, Full Protection for Modern Workspaces
Acronis Academy training delivered in English.
Join this exclusive training to see how the Acronis Unified Platform helps MSPs simplify their Microsoft 365 security stack—combining email security, security awareness training, and email backup/archiving in one place to save hours each week. Discover how layered protection reduces breaches and downtime, while fast recovery keeps client businesses running. Learn how to turn security into a high-margin revenue stream and stand out with proactive, modern M365 protection your clients will value. Participants will also earn two official Acronis Certificates, helping you showcase your expertise and stay compliant with the Acronis Partner Program.
Steve Brining
Cybersecurity Evangelist
Acronis
Oct 23 – 10:00 am
Cartago 3
Endpoint to Cloud Security: The MSP’s Path to Cyber Resilience
Acronis Academy training delivered in Portuguese.
Acronis Academy training delivered in German.
Discover how native, integrated protection from endpoint to cloud gives MSPs a real-world advantage in stopping ransomware and advanced threats faster. Learn to close security gaps, reduce incidents, and deliver high-value services like managed detection and response—without adding staff or vendor complexity. See how managing endpoints, backup, and cyber defense from a single console lowers costs and eliminates vendor sprawl. Participants will also earn three official Acronis Certificates, showcasing expertise and ensuring compliance with the Acronis Partner Program.
Leandro Gazola
Partner Technology Evangelist
Acronis
Oct 23 – 10:00 am
Cartago 7
Unlocking Acronis: A Modern MSP’s Toolbox
Acronis Academy training delivered in English.
This focused training is designed for MSP owners who want to spend less time on busywork and more time growing their business. Learn how to offer higher-value services with less overhead and risk, while boosting both profitability and customer satisfaction by solving more client problems, more efficiently. Gain practical strategies to streamline operations, increase recurring revenue, and strengthen your competitive edge. Participants will also earn two official Acronis Certificates, recognizing their expertise and helping them stay compliant with the Acronis Partner Program.
Steve Brining
Cybersecurity Evangelist
Acronis
9:55 am – 10:55 am
Cartago 1+2
Build Your Own AI: An MSP Workshop for Operational Success
Is all of it just hype? The time has come for AI to put up or shut up. In this hands-on workshop, MSP success expert Jon McCarrick will walk you through the steps to use AI now in your MSP. No MSP is too big or too small. You CAN benefit from the AI revolution now to make your teams and operations more efficient.
Jon McCarrick
Senior Director of Education
Acronis
11:00 am – 11:30 am
Cartago 1+2
Security for Humans: Building Resilience for Your Company and Your Clients
The vast majority of cyberattacks stem not from sophisticated exploits but from social engineering and human error. To truly build a resilient security posture, companies must move beyond a siloed IT mindset and address security as a cross-functional responsibility.
This masterclass explores how effective security sits at the intersection of Technology, People Operations, and User Experience. While traditional frameworks emphasize People, Process, and Technology, reframing “process” as UX helps shift the focus from checkbox compliance to user-centered design—where policies and tools are intuitive, accessible, and embedded in everyday workflows.
Siobhan McKeown
VP of Operations
Patchstack
11:30 am – 12:30 pm
Cartago 1+2
Cyber Resilience Fire Drill: 15 Questions to Create Your Incident Response Plan Now
A cohesive incident response plan helps you close deals. This interactive workshop provides the solution. Engage in a “cyber resilience fire drill” exercise to guide you through critical incident response steps and build your personalized playbook on the fly. Leave with immediate, actionable insights and an action plan for a more resilient cyber defense.
Gerald Beuchelt
Chief Information Security Officer
Acronis
Subramani Rao
Senior Manager, Cybersecurity Solutions Strategy
Acronis
2:30 pm – 3:00 pm
Harvard Room
Leading the Cloud AI Frontier: AMA with Trice Johnson
Trice Johnson has helped Fortune 500 companies scale AI from vision to value, and now she’s ready to answer your toughest questions. From building outcome-based AI playbooks to engineering high-performance partner ecosystems, Trice brings deep enterprise expertise and battle-tested tactics for MSPs who want to lead, not lag.
Join this AMA to dig deeper into the strategies from her keynote or ask about the broader shifts reshaping the Cloud AI landscape. Whether you’re navigating Edge deployments, scaling secure infrastructure, or trying to activate smarter partner networks, this is your chance to get direct insights from one of the industry’s most experienced AI leaders.
Trice Johnson
Chief Data & AI Officer
First Genesis, Inc.
3:05 pm – 3:35 pm
Harvard Room
Business Outcomes, Not Just Uptime: Ask Me Anything with Laurent Glaenzer
It’s time to move beyond SLAs and ticket volumes. Laurent Glaenzer has helped MSPs in over 80 countries realign their services around what really matters: client business outcomes. In this AMA, bring your toughest questions on using AI to personalise service delivery, translate technical value into business impact, and future-proof your offering.
Whether you’re stuck in the mid-market rut or ready to expand into enterprise territory, Laurent’s insight into business model transformation and digital-first MSP strategy will give you the clarity (and edge) you need.
Laurent Glaenzer
CEO
Lemon Operations
11:30 am – 12:30 pm
Cartago 1+2
AI Attacks LIVE: AI-Powered Attacks Generated in Real Time and What You Can Do to Stop Them
The Acronis Threat Research Unit will generate real AI-powered cyberattacks and show how MSPs can fight fire with fire by deploying AI-enabled response tools to break the siege and keep the machines at bay. You will see how common AI services and dark web resources can generate malware, instant video deepfakes, and social engineering attacks … right before your eyes.
Gerald Beuchelt
Chief Information Security Officer
Acronis
Oleg Ishanov
Director, Threat Research • Research and development
Acronis
10:20 am – 11:20 am
Cartago 1+2
New Clients Every Month: A Practical, Hands-On Workshop for MSP Leaders
What if you could add new clients at will? It’s not only possible … MSPs are doing it right now.
Sales and marketing experts Johnathan Griffith and Irina Yashutina have studied the strategies and techniques of some of the fastest-growing MSPs. If you attend this workshop, you will walk away with an action plan in hand to reignite your business growth.
Jonathan Griffiths
Senior Director, EMEA Marketing
Acronis
Irina Yashutina
VP of Cloud Sales
Acronis
11:25 am – 11:55 am
Harvard Room
Raise Your Influence: Ask Me Anything with Jane Frankland MBE
Cybersecurity trailblazer. Bestselling author. Industry voice for change. Jane Frankland MBE has spent nearly three decades shaping the future of cyber—and empowering others to do the same.
In this AMA, step beyond the technical talk and get personal with one of the most influential women in the field. Ask your questions on building visibility, navigating leadership, growing your platform, or making impact without compromise. Whether you’re trying to raise your profile, lead with purpose, or spark change in the industry, Jane brings honest, hard-earned insights that will move you forward.
Jane Frankland MBE
CEO
KnewStart Limited
LIMITED SLOTS AVAILABLE
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