MSP GLOBAL FAQ

Please register using your LinkedIn account. This allows us to verify that you’re self-employed or working as a freelancer. If we have further questions about your registration, we’ll get in touch.

We check every new registration to confirm the person is actively working in the industry. With free, personal email services, this isn’t reliably possible given the volume of registrations we receive.

The CloudFest community is a tightly-knit B2B audience, and the sessions and networking topics aren’t intended for a general audience. If people from outside the industry attend, networking becomes less effective for everyone.

1. Create a CloudFest account (if you don’t already have one) and enter your details for registration and networking – please use a business email address and LinkedIn profile
2. Choose the pass for the event you want to attend
3. Optional: choose a hotel and extras
4. Complete checkout and wait for your confirmation email (also check your spam folder)

Your registration is currently being reviewed by our team. You’ll receive a response once the review is complete.

During review, we couldn’t confirm that you’re affiliated with a company or initiative in the sector. You’re welcome to reapply once your professional role changes, or if you registered with a personal email address by mistake. For a re-review, please send additional details about your professional background and your interest in MSP Global to re**********@*******al.com.

As many as you’d like – however, not all tickets are automatically free. For the Community Pass, only a limited number of registrations per company are accepted; additional attendees must purchase a Community Pass. If you need to bring a larger group, it’s often worth looking into our partnership options.

There’s a limit of 20 free Community Passes per company. This allows as many eligible companies as possible to send team members for free, while also helping us maintain the event quality the community expects.

Yes, but register quickly: only a strictly limited number of Community Passes are available for students. Since the program is geared toward a professional audience, you should already have some understanding of cloud computing and internet infrastructure. When registering, enter your university as your “Company” and your course of study as your “Job Title.” Attendance is only permitted for those 18 and older, and students may only attend on the final day of MSP Global.

The Community Pass is our standard pass. It gives you access to the main event areas, the sessions, and all the big parties, concerts, and networking events.

It can be: for the core audience we issue a limited number of free Community Passes via a code that we share with our newsletter subscribers. The condition is that you take part in our State of the MSP survey. A maximum of 20 free Community Passes per company is possible – beyond that, the pass can be purchased at the regular rate.

You’re actively working as a CSP, hoster, MSP, enterprise IT manager, at a web agency, as a WordPress developer, or in tech media, and you complete at least one State of the MSP survey before the next MSP Global. You’ll find this in your CloudFest account. If you don’t take part, your pass will be voided.

We take a quarterly pulse of the industry. You’ll find the current survey in your CloudFest account after registering.

Taking part in this survey is the “price” of a free pass. If you don’t take part, your pass will be voided.

With a free Community Pass code (which we share with our newsletter subscribers), you activate a CloudFest community account, including a commitment to take part in the State of the Cloud research. Shortly after, you’ll receive an invitation to the quarterly survey, which only takes a few minutes. It’s not about sales – it’s about you telling our research team about the challenges and opportunities you’re facing.

Subscribe to our newsletter – that’s where we share access to the Community Pass. We occasionally share it on social media too.

In addition to all the benefits of the Community Pass, you get access to VIP-exclusive networking areas, special lunch, as well as the VIP Lounge on every day of MSP Global. You’ll also have access to our shuttle vehicles and a concierge service at your hotel. This pass is exclusively for MSP Global’s core audience (cloud service providers, hosters, MSPs, enterprise IT, web agencies, and WordPress developers).

Yes, go to your CloudFest account, select the event you want to attend, and make the upgrade. A Community Pass can only be upgraded to a VIP Pass, and a Vendor Pass only to a Vendor VIP Pass. Community Pass holders can also book add-ons. For further help: re**********@*******al.com.

No, MSP Global passes are non-refundable and only valid for the year of purchase. We therefore recommend finalizing your travel plans early.

Please contact re**********@*******al.com – we’ll take care of it.

A transfer is generally possible – except for free passes, so only for paid tickets. Please contact re**********@*******al.com.

We accept credit card, Apple Pay, Google Pay, and PayPal.

The Vendor Pass is for everyone who sells to MSP Global’s core audience. It is a paid pass and includes perks such as access to 1-on-1 meeting tables, badge scanning for your sales funnel, inclusion in our Vendor Register. If your company becomes a MSP Global partner, a certain number of Vendor Passes are already included in the package; contact sa***@*******al.com for details.

What matters isn’t whether you exhibit, but who your company sells to. The free community code is only valid for the core audience (CSPs, hosters, MSPs, enterprise IT managers, web agencies, WordPress developers, SaaS providers, or tech media). Anyone selling to that core audience needs a Vendor Pass. If you believe the classification is incorrect, get in touch at re**********@*******al.com with a few details about your business model.

Feel free to contact our sales team (sa***@*******al.com) to find out if a discount is possible.

It’s possible that the quota of 20 free Community Passes for your company has already been used up. In that case, you can purchase a pass instead.

For a partnership, contact sa***@*******al.com; to apply as a speaker, contact in**@*******al.com.

Among other things, you can add and change extras like bus tickets, hotel bookings, view invoices, and manage the profile and company information you need for networking.

You can find your invoices in your CloudFest account – select the event and scroll down a bit. You’ll find access to your account in the email you received right after registering.

You can change your details in your CloudFest account. Log in and go to the event for which you’d like to make changes.

Yes, you can do this directly in your CloudFest account under profile settings.

Go to your CloudFest account and click “Forgot Password.” Please don’t choose a password like “password” or “12345.”

Our privacy policy and terms and conditions are available in your CloudFest account.

Please contact re**********@*******al.com so we can take care of your request.

We’re happy to check current availability for you. Please let us know your preferred dates and room category (ho****@*******al.com).

Hotel bookings are binding and non-refundable, and the number of nights cannot be reduced afterward. However, extending is not a problem – book an additional night directly in your CloudFest account or email us (ho****@*******al.com).

Please send the details to ho****@*******al.com and we’ll see what we can do.

Yes, that’s possible! Please send your request to ho****@*******al.com so we can inform the hotel.

Please contact ho****@*******al.com with your request.

Yes, when you book a PortAventura theme hotel through us, breakfast is included in the room price.

Children can be accommodated – an upgrade fee applies. Please send your request to ho****@*******al.com. Please note: children are not allowed on the event grounds or at the fair (strictly 18+).

We have set up registration desks at the hotels where you can pick up your badge (please note the registration opening hours). Alternatively, you can simply collect your badge at the Convention Center.

MSP Global is an international B2B event for the internet infrastructure industry, bringing together attendees and partners from the fields of cloud, web hosting, managed services, corporate IT, and open source. The festival is conducted in English. This focus ensures relevant content and targeted networking within the industry.

The event language is English. No translation is offered.

You can find last year’s agenda on our website; once available, this year’s agenda will be published there as well.

As long as registration is still open, you can apply for a spot. We’ll get back to you once everything is finalized.

Winners will be notified by email. Please bear with us until then.

General park admission is not included when showing the badge. General park admission is included when an event hotel is booked through us, as well as in specific event areas when a party, etc. is held in the park. The badge is also required as an admission ticket there.

Yes, you can find our Code of Conduct at mspglobal.com/code-of-conduct. It applies to all CloudFest events and social events, both on-site and digital.

We have set up registration desks at the hotels where you can pick up your badge or you can simply collect your badge at the Convention Center at the main registration (please note the registration opening hours).

Your badge also comes with a beacon that provides anonymized movement data to help us further improve the festival experience. Your name and contact details are never shared. Please drop your badge into one of the collection boxes after the last day of the event – for every badge returned, we donate an amount to support tech education.

Yes, WiFi is available throughout the entire exhibition of MSP Global.

Yes, there is a coat check tent located inside the convention center to the right in the entrance area, free of charge for all visitors.

Coffee and soft drinks in the Cloud Fair area are free for all badge holders, as is the food at the evening and social events. If you book a PortAventura theme hotel, breakfast is also included in the room price.

You may then only visit the restaurant shown on your badge; table reservations are not possible.

All food options are labeled for allergies and intolerances. If you’re unsure, you can also ask the catering staff, who specialize in these questions.

Children are not allowed on the event grounds or at the fair (strictly 18+). Staying at the Hotel is possible, though – see the Hotel section for details.

For safety and hygiene reasons, pets are not allowed on the event premises. Service/assistance animals are exempt from this rule and are allowed on the event grounds – please register in advance at re**********@*******al.com.

Go to the section for the event you’re attending in your CloudFest account, enter your details, and scroll down a bit – the letter is generated automatically.

We will be running a shuttle bus service to connect the hotels and main event space with Barcelona Airport (BCN). The exact timetable is published as we get closer to the event. Once on site: Free shuttle buses run between the event hotels and the main entrance—as well as connecting you to all of the networking parties.

Parking at the hotels is free for PortAventura hotel guests. For all other visitors, there’s a free official Convention Center car park.

Directly in your CloudFest account: select the event and scroll down a bit.