State of the MSP Industry Report
Stay on top of the latest trends and opportunities in the Managed Services Providers Industry—our newsletter subscribers get this report for free
The MSP GLOBAL State of the Industry Report cuts through the noise to reveal what’s really shaping the Managed Service Provider landscape. Built on a rolling series of quarterly surveys, it gives MSPs clear benchmarks while highlighting the trends, pressures, and opportunities shaping the market today.
Key findings: Winter 2025-26
Partnerships are evolving, with MSPs putting theoretical collaboration into practice.
Confidence remains high despite sector-wide disruption and struggles to turn AI hype into revenue.
Cybersecurity urgency is intensifying, reflecting heightened threat awareness and regulatory pressures.
STRATEGIC FOCUS
Partnership Prioritization
Data across the three surveys shows that partnerships are evolving. A growing intention through summer and fall 2025 has become a reality, with ‘regular’ MSP collaborations increasing significantly.
Have you ever co-partnered or delivered a project in partnership with another MSP or vendor?
CONFIDENCE SCORE
MSPs Remain Confident
Industry confidence is increasing, with AI expected to drive growth. The impact of AI is being seen internally through the automation of routine tasks, and externally as clients need support to manage new services.
I feel very confident about the future of the MSP industry
(1 = Not at all optimistic; 5 = Extremely optimistic,)
PEOPLE PROBLEMS
Talent is a Challenge
A shortage of skilled technical staff is an increasing challenge for MSPs seeking to deliver and scale their services. This issue has grown across the surveys and we will continue to monitor the data.
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MSPs finding lack of skilled technical staff a challenge
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Previous Report
| State of the Industry Report Fall 2025 | Download |
| State of the Industry Report Summer 2025 | Download |
| State of the Industry Report 2024 | Download |
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