Eduardo Sopalda

Eduardo Sopalda is an AI and Customer Success Leader with expertise in Responsible AI, Data Governance, and Operational Excellence. At TELUS Digital (for Meta), he led initiatives connecting technology, compliance, and customer experience across EMEA and APAC. With a background in architecture and process design, Eduardo brings a unique balance of analytical rigor and creative strategy. His recent work in Eduardo Sopalda CSM focuses on AI & Innovation, building intelligent, human-centered systems that translate data into meaningful, scalable outcomes translate into Customer Experience and Customer Success